Shipping policy
SARI Seafood — Shipping Policy
Last updated: August 2026
Delivery Areas
We currently deliver within Greater Cairo only, covering Cairo, Giza, New Cairo, and New Giza. We do not ship outside these areas at this time.
Delivery Timeframes
All orders are delivered within 24 to 48 hours of order confirmation, Sunday through Saturday. Orders placed on Friday or public holidays will be processed the next working day.
Pre-Delivery Coordination
Our courier will call you at least 2 hours before arrival to confirm your availability and provide an estimated arrival window of ±30 minutes. Please ensure your phone is reachable after placing your order.
Cold-Chain Handling & Packaging
All SARI Seafood orders are packed to preserve freshness throughout transit:
Products are carefully packed in insulated boxes with ice packs to maintain safe temperatures
Frozen products are delivered solid (fully frozen)
Chilled products are delivered at a maximum of 4°C
We use trusted cold-chain logistics partners to ensure your order arrives in optimal condition
Inspection Upon Delivery
You are welcome to open and inspect your order before accepting it. If you are not satisfied with the condition of the products upon delivery, you may refuse the order at the door. A return fee of EGP 85 applies to refused or cancelled orders at the point of delivery.
Shipping Fees
- Orders under EGP 1,000: Fixed shipping fee of EGP 85
- Orders EGP 1,000 and above: Free shipping
Product Shelf Life & Expiry
SARI Seafood products have a shelf life of 5 to 6 months depending on the product. Please note:
Products delivered to you will be from the same production month as when your order is placed
SARI Seafood guarantees that all delivered products have a minimum remaining shelf life of 1 month at the time of delivery
Exact expiry dates are printed on each product's packaging
Damaged or Incorrect Orders
If your order arrives damaged or not at the correct temperature:
- Do not consume the product if you have any safety concerns
- Take photos of the packaging and product immediately
- Contact us within 24 hours of delivery
We will review your case and offer a replacement or refund as appropriate
Claims must be submitted within 24 hours of delivery due to the perishable nature of our products.
Contact Us for any shipping questions via WhatsApp at +0201037873593